Frequently Asked Questions
1What does your all-inclusive, no-extra-fees package include?
The following services comprise our all-inclusive, no-extra-fees package: - BILLING AND COLLECTION - CLAIMS FOLLOW-UP - DAILY BILLING (Within 24-48 hours of receipt) - PAPER AND ELECTRONIC - COMPLETE INSURANCE FOLLOW-UP - EXTENSIVE COLLECTION - POSTING OF ALL CHARGES & PAYMENTS - AGING & FINANCIAL REPORTS - INSURANCE CREDENTIAL QUERIES - PATIENT STATEMENTS MAILED (Postage & Envelopes Included) - PAID LONG DISTANCE CHARGES - OBTAIN REIMBURSEMENTS WITHIN 14-21 DAYS (When Transmitted Electronically) - BOOKEEPING - MEDICAL TRANSCRIPTION - CODING CONSULTATIONS - EMPLOYEE PAYROLL SERVICES - COMPUTER NETWORKING - DEDICATED ACCOUNT EXECUTIVES - RE-NEGOTIATING INSURANCE CONTRACTS - CREDENTIALING AND RECREDENTIALING SERVICES - MANAGED CARE CREDENTIALING ACCREDITATION - RISK MANAGEMENT
2How will I be charged for your medical billing services?
When you become our client, you will be charged on a contingency fee basis. If you choose our full-service billing, our fee will range between 5% - 10%. The total amount of your fee will depend on several factors: your medical specialty, the payer mix, and the revenue of your practice. Fees may be even less for those specialty groups that are larger in size. Our fees for back-end billing range from 3% to 10%. This fee depends on the type of billing required as well as the amount of billing required. We will discuss your practice’s specific needs and follow-up with a written customized quote.
3Will Dr.’s Billing & Collections medical billing services save my medical practice money? If so, how much money can I save?
Dr.’s Billing & Collections has been successful in increasing revenues for most of our medical practice clients from 50% - 70%. Included in this is the cost of our service, the direct savings from lowered expenses related to your previous billing methods (including salaries for employees and telephone charges, etc.). Of course, it also includes increased net cash deposits on a monthly basis. We will also review and submit monthly provider reports. Dr.’s Billing & Collections has already developed a wide range of customized reports which we make available to our clients.
4 Is Dr.’s Billing & Collections HIPAA-compliant?
We practice full compliance with all HIPAA standards and requirements.
5Do you send the checks to my practice?
Dr.’s Billing & Collections always sends payments directly to our clients’ practices, or to a lock box of your designation. Checks are never sent to us. It is wise to be skeptical of any medical billing company that demands payments go to them. A copy or original of the EOB is all we need to properly credit the account.
6How large are the medical practices that Dr.’s Billing & Collections serves?
Dr.’s Billing & Collections serves practices of all sizes. We have clients that are large, hospital-based group practices as well as solo medical practices. Whatever the size of your practice, our team of experienced medical billing professionals will provide the customer support and service your practice demands.
7What type of customer service can I expect from Dr.’s Billing & Collections?
We are proud of the exceptional service we provide all of our clients. Our dedicated account managers assure individualized service customized to your specific needs. Your account representative will handle all areas of your medical billing process; claim submission, entering of charges, patient statement mailing, billing follow-up, and even answering patient questions. Your dedicated account manager also serves as liaison between your medical practice and Dr.’s Billing & Collections.
8What information must my practice provide Dr.’s Billing & Collections with?
In order to efficiently and accurately expedite the process, Dr.’s Billing & Collections will design a “superbill” for your practice, or we can directly work with your existing bill. It will take no more than 30 seconds, you will have the ability to deliver the information necessary for us to submit your claims properly. We ask that for patients with a change in demographic or insurance information, or for new patients, all we need is a copy of their insurance cards and registration sheet.
9If the patient has a question about billing, where does he/she call?
We provide a toll-free phone number which is printed on all statements that your patients will receive. Their dedicated account manager is appointed to answer all of the patient’s billing questions.
10In what way does Dr.’s Billing & Collections make sure we are paid according to the contracted rates by Managed Care plans?
One of the most crucial aspects of the follow-up on accounts receivable is the manner in which a medical billing service makes sure that physicians are paid according to Managed Care plans’ contracted rates. Constantly being underpaid or receiving payments that do not match the contracted rates can drastically affect your revenues and your patients’ balances. Dr.’s Billing & Collections has made it our policy to include copies of the contracts and associated fee schedules amongst the documents we request when we set up your account. We then update the profiles in our system for every one of these contracts. When payments are posted, Dr.’s Billing & Collections we track the reimbursements expected and file appeals for any denials or underpayments. Your Managed Care representative will then be contacted directly by us as necessary to work on resolving any discrepancies. At Dr.’s Billing & Collections, we make it a priority to inform you of any and all problems that may arise in this regard, and let you know how we are working to resolve them.
11How does Dr.’s Billing & Collections report back to me on the status of my accounts?
There are a variety of reports available - The standard report package includes comprehensive monthly closing reports that confirm productivity such as the amount of charges, insurance payments, patient payments, and aged receivables. - Practice-specific reports are usually available on request, as well, and can greatly enhance your ability to make fiscally responsible business decisions.
12Is Dr.’s Billing & Collections collections agency?
Dr.’s Billing & Collections is not a collection agency. We have built our success by targeting precise medical billing and careful follow-up. We diligently track unpaid insurance claims and pursue them until paid in full. Dr.’s Billing & Collections will send three consecutive statements to patients who remain delinquent. When there is no response after the third statement, we send a strong 10-day notification letter. We then give you the option to make a decision as to how you want to proceed with collection techniques. Such collections approaches could include hiring an outside collection agent or to write the delinquent account off as a bad debt.
13How does Dr.’s Billing & Collections handle payment plans for patients?
The medical billing process at Dr.’s Billing & Collections includes sending sequential billing statements to patients on payment plans for however long it takes, provided that there is sufficient activity on the account.